const developer = {
name: "Andreas Fragkiadakis",
location: "Athens, GR",
passion: "Innovation"
};
I am an IT & Computer Engineer (M.Eng.) leading Apple Fleet & IT Automation at Omilia, a global conversational-AI company, across a 400+ device environment. I own the Jamf Pro platform end-to-end and lead endpoint engineering for Checkpoint Harmony EDR, Microsoft Sentinel SIEM pipelines, and SSL certificate automation.
My work sits where security, automation and scale meet: CIS Benchmark hardening ahead of PCI-DSS and SOC 2 audits, and zero-touch macOS enrollment that cut onboarding time by 70%.
Hardening fleets against real-world threats: CIS Benchmark implementation, EDR deployment and migration, disk-encryption management, and audit readiness for PCI-DSS and SOC 2.
Managing macOS at scale with Jamf Pro and Apple Business Manager — zero-touch enrollment, configuration profiles, patch strategy, and fleet hygiene across hundreds of devices.
Turning manual IT work into repeatable systems. Bash, Python and TypeScript against real APIs, plus certificate and provisioning pipelines that remove recurring toil for good.
Deploying AI that measurably reduces work — org-wide assistant rollouts, agentic automation, and AI-powered ticket triage that cuts time-to-resolution instead of adding another dashboard.
ITIL 4 certified service delivery: incident and request workflows, ticketing automation, SLA-driven support, and vendor escalation management for business-critical systems.
The layer everything else depends on — Cisco ISE, Active Directory, MFA, and virtualization on ESXi and Proxmox, with monitoring that surfaces problems before users report them.
Have a unique project in mind?